Ticketing System

Pepxim Ticketing System is Pepxim’s new management tool for customer service requests and catalogs. With its intuitive interface design, PTS users can simply send inquiries which can be tagged for convenient identification. Use the PTS to easily set ticket priority and assign personnel for quick responses, then review inquiries and replies through ticket summaries or the downloadable insights to further enhance customer experience. Suitable for any enterprise size, this user-friendly software requires minimal customization to deliver stellar customer support.

Introduction Video


Ticket Visibility

Pepxim Ticketing System gives ticket owners full control over ticket visibility. Users can limit ticket visibility to multiple user groups set up by administrators. Share ownership is available for users to monitor the ticket’s progress.

Ticket Tagging

Tickets can be tagged with keywords for better inquiry identification. Users can search and filter tickets using the created tags. Tags display the number of tickets with the corresponding keyword and will also be shown in open ticket conversations.

Ticket Summary and
Downloadable Information

A ticket summary is available on the dashboard of Pepxim Ticketing System to give a general overview of tickets in progress and outgoing. Information of tickets can also be exported in spreadsheet format from the Ticket List.

SLA Management

Pepxim Ticketing System’s SLA Policy allows administrators to customize the time criteria for each priority level. In the admin panel, the priorities for domains can also be classified into “low”, “medium”, “high”, and “urgent.”